Clear product information
Product descriptions, sizing information and detailed images help you review your selection before ordering.

Clear product information, straightforward policies and support before and after your order.
Product descriptions, sizing information and detailed images help you review your selection before ordering.
Returns may be requested within 30 days of delivery in accordance with our return policy.
Tracking is provided after dispatch and our customer service team is available to assist with your order.
Everything you need to know about shipping, delivery, returns and customer support before placing your order.
Yes. We currently offer free standard shipping on eligible orders delivered within the United States.
Orders are generally processed within 1–2 business days.
Estimated transit time is 4–7 business days after dispatch, giving a total estimated delivery timeframe of approximately 5–9 business days.
Yes. Once your order has been dispatched, we will send a shipping confirmation email with tracking information where available.
Tracking information may take up to 24 hours after dispatch to become active.
Eligible products may be returned within 30 days of the recorded delivery date.
Returned products must meet the conditions stated in our Return and Refund Policy.
No. We do not charge a restocking fee for eligible returns that comply with our Return and Refund Policy.
For returns caused by a change of mind, incorrect size selection, or another customer-preference reason, the customer is responsible for return shipping.
If we sent an incorrect product or the product arrives with verified damage or a verified defect, we will provide an appropriate return solution after reviewing the claim.
Contact our customer service team promptly after delivery and include your order number, a description of the issue, and clear photographs of the product and packaging.
We will review the case and provide the appropriate next steps.
Yes. Our customer service team is available Monday through Saturday, 8:00 AM–7:30 PM Eastern Time .
Email:
info@sneaker-palace.com
Phone:
+1 800 917-4204
Sneaker Palace is operated by Shopping Deals LLC.
Business address: 30 N Gould St, Sheridan, WY 82801, United States.